For Patients

At Valley Presbyterian Hospital, we are committed to delivering the best care possible to all of our patients. We treat each patient as an individual and strive to show you the same dignity and respect we would to a member of our own family. We are committed to facilitating your care through clear communication between you and the entire health care team. We understand and respect that you are the ultimate decision-maker for your care. You have the right to personal consideration, information about your care and full participation in your plan of care. You, or the person legally responsible to make decisions regarding your care, should expect the following from us:

As a patient you have the right to:

  • Impartial access to available medically indicated treatment, regardless of race, creed, sex, national origin, or sources of payment for care.
  • Considerate and respectful care.
  • Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
  • Receive information about your illness, the course of treatment and prospects for recovery in terms that you can understand.
  • Receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse their course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternative courses of treatment or non-treatment and the risks involved in each and to know the name of the person who will carry out the procedure or treatment.
  • Pain management.
  • Reasonable responses to any reasonable requests made for service.
  • Refuse care, treatment, and services.
  • Written information, if you are an adult patient, about your right to accept or refuse medical or surgical treatment including foregoing or withdrawing life-sustaining treatment or withholding resuscitative services.
  • Leave the hospital even against the advice of physicians, except when limited by law.
  • Form advance directives and appoint a person to make health care decisions on their behalf, to the extent permitted by law. The person selected to make the decisions for the patient may be the patient's guardian, next of kin, or legally authorized responsible person. The legally authorized representative shall have the same rights as the patient if a physician finds the patient to be incompetent and medically incapable of understanding or providing an informed consent to proposed treatments or procedures.
  • Have all Patient Rights apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf.
  • Full consideration of privacy concerning the medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be advised as to the reason for the presence of any individual.
  • Confidential treatment of all communications and records pertaining to your care and your stay in the hospital. Written permission shall be obtained before your medical records may be made available to anyone not directly concerned with the case.
  • Reasonable continuity of care and to know in advance the time and location of an appointment as well as the identity of persons providing the care.
  • Advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
  • Be informed on continuing health care requirements following discharge.
  • Expect reasonable safety in areas controlled by hospital staff.
  • Be free from physical or mental abuse and corporal punishment.
  • Be free from restraints or seclusion of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, staff member, or others, and must be discontinued at the earliest possible time.
  • Examine and receive an explanation of the bill regardless of source of payment.
  • Know which hospital rules and policies apply to patients' conduct while a patient.
  • A copy of the contents of your medical record, to the extent permitted by law. DHS hospitals charges a per page fee for copies of medical records. Patients have the right to duplicate records after signing an Authorization to Release Protected Health Information form. You also have the right to expect confidential treatment of all communications and records pertaining to your medical care and must give written permission if records are to be made available to anyone not directly concerned with your care.
  • Designate visitors of your choosing, if you have has decision-making capacity, whether or not the visitor is related by blood or marriage.
  • Have your cultural, psychological, spiritual, and personal beliefs and preferences respected.
  • Have the hospital accommodate your desire for pastoral and other spiritual services.
  • Address grievances concerning these rights or any other policy or procedure of the hospital agency or government body having jurisdiction over this facility.
  • File complaints or grievances. Complaints are handled by the Customer Service Department.

Patients have the right to schedule an interview with a licensing or credentialing agency listed below:

Accreditation Agency
DNV GL Healthcare
Attn: Complaints
400 Techne Center Drive, Suite 100
Milford, OH 45150
Phone: (866) 496-9647

Institute for Medical Quality
221 Main Street, Suite 210
San Francisco, CA 94105
Phone: (415) 882-5151

Dept. of Health and Human Services
Centers for Medicare and Medicaid Services6
7500 Security Blvd. Mail Stop S2-12-25
Baltimore, Maryland 21244-1850
Phone: (800) 633-4227

California Dept. of Public Health
Licensing and Certification Division
Information Hotline: (800) 236-9747

Patient Safety Hotline
County of Los Angeles - Health Service Administration
(213) 989-SAFE (7233) or (800) 611-4365


As a patient at a DHS hospital, you have the responsibilities for:

  • Providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. You have the responsibility to report unexpected changes in your condition to the responsible health care provider.
  • Making known whether you understand contemplated courses of action and what is expected of you.
  • Your actions if treatment is refused or if instructions of the physician are not followed.
  • Following the treatment plan recommended by the health care provider primarily responsible for your care. This includes following instructions of allied health staff as they carry out the plan of care and implement the physician's orders, and as they enforce applicable hospital rules and regulations.
  • Being considerate for the rights of other patients and hospital personnel and for assisting in the control of noise, smoking and the number of visitors. Patients are responsible for being respectful of the property of other persons and of the hospital.
  • Following hospital rules and regulations affecting patient care and conduct.
  • Assuring that financial obligations of health care are fulfilled as promptly as possible.

If you have any questions about your rights and responsibilities, if our policies need clarification, or if you have any questions, concerns, complaints or suggestions, please call the hospital operator (O) and ask for a Service Representative or the House Supervisor.

SOURCE: Title 22 of the California Code of Regulations and the Joint Commission