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What to Bring & Expect

Our recent Emergency Room expansion includes more space and advanced equipment, so we can better serve the health care needs of our community. We are ready to help you quickly and with compassion, 24 hours, every day. Minutes count when coming to the ER and patients are treated based on how serious their illness or injury is. If you have a life-threatening emergency, you will be treated first, before patients who have cuts, sports injuries, colds, fevers, earaches, or other problems that are not life-threatening.

What to Bring With You

We know that it is not always possible during an emergency, but please bring the following items if you can, so we can help you as quickly as possible:

  • Valid state of California ID. You will be asked for your address, telephone number, social security number, and name/address of your employer.
  • List of medications and allergies. Provide the names and daily schedule of the medications you take, along with the length of time you have been taking each. If you have allergies, provide a list of medications, insects, foods or other products that may cause an allergic reaction.
  • Health insurance plan and insurance card. If you have insurance, provide an ID card or your provider's information.
  • Immunizations. If you are bringing your child to the ER, you will be asked for a list of their immunizations. If you are an adult, it is helpful if you can verbally provide the immunizations you have had and approximate dates.

What to Do When You Arrive

When you arrive to the emergency department:

  • Communicate to the ER staff. Let the triage nurse know if you or a family member is in pain, or have an on-going or past medical condition such as heart disease, cancer or diabetes. While you are waiting or being treated, alert staff if your condition changes.
  • Remain calm. Even if you or your child is badly injured, try to remain calm with the doctors and nurses caring for you.

If you are experiencing an emergency call 911. For more information about our emergency services, contact us at 818.782.6600 or email us by using our contact us page.