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Visiting Information

ATM

For your convenience, an automated teller machine (ATM) is located on the first floor near the Cafeteria.

Cafeteria

Latest update 3/29/21

Our Cafeteria is located on the first floor on the north side of the hospital. Due to County guidelines relating to eating establishments and a desire to increase social distancing, our dining room is open with social distanced seating. We offer prepackaged "grab-and-go" type food, grill to order, and tray line meals, until further notice.

Cafeteria hours are:

  • Breakfast: Monday – Friday, 6:30 AM – 9:30 AM; Saturday & Sunday, 7:30 AM – 9:30 AM
  • Lunch: Daily 10:30 AM – 2:00 PM
  • Dinner: Daily 2:00 PM – 7:00 PM
  • Late Night: Daily 10:00 PM – 1:00 AM

Public Restrooms

Public restrooms are located throughout the hospital. If you need assistance in locating a restroom, ask a staff member to provide directions. The bathrooms in patient rooms are reserved only for the patients in order to protect their health.

Smoke-Free Facility

Valley Presbyterian Hospital is dedicated to creating a healing environment for our patients and visitors. A smoke-free campus environment supports this mission and enables us to provide the highest quality, safest health care possible. Therefore, smoking pipes, cigars, cigarettes, or e-cigarettes of any kind in the hospital or on the hospital campus is prohibited.

Weapons Prohibited On Hospital Campus

This policy is part of our commitment to the safety of our patients, visitors, medical staff and employees. Weapons, whether concealed or not, are prohibited in all buildings on the Valley Presbyterian Hospital (VPH) campus and off-site buildings operated by VPH. This includes any object used to intimidate or inflict bodily harm such as firearms, blades, knives, brass knuckles, or pepper spray, and applies to all persons entering a VPH operated building with the exception of on-duty law enforcement officers with authority to enforce federal, state or county law. All persons entering may be subject to a safety screening for any weapons. If any weapon is found in the possession of a visitor or patient it will be confiscated for the remainder of their stay. Persons attempting to enter with any weapons will be given the opportunity to leave it in their vehicle. Otherwise, it must be left with hospital Security staff for secure storage until departing the hospital.

Medical Marijuana and Illegal Substances Prohibited On Hospital Campus

Our goal in developing this policy is to support safe and effective care, and your cooperation in helping us remain compliant with federal law is appreciated. We recognize that state law authorizes marijuana use in limited quantities for recreational use and for patients with certain medical conditions, however, it is illegal to possess marijuana under federal law. To comply with this law, Valley Presbyterian Hospital (VPH) does not permit use of recreational or medical marijuana in any building on the VPH campus and off-site buildings operated by VPH. This policy also does not permit our physicians to provide certification to patients for medical marijuana while under their care. If a patient or visitor possesses medical marijuana or an illegal substance on VPH premises, hospital Security staff will ask the individual to arrange for its immediate removal. If a patient or visitor is unwilling or unable to remove it, it will be collected and appropriately disposed of in accordance with hospital policy.

Spiritual Care

At Valley Presbyterian Hospital, we wish to support your spiritual health needs. For your convenience, an interfaith chapel is on the first floor of the Circle Tower behind the Main Lobby Information Desk. We also suggest patients and caregivers consider contacting their own religious leaders if they prefer religious representation that is more consistent with their specific beliefs.

Telephone

Telephones are provided in all patient rooms. To contact a patient, call 818-782-6600 and ask for your loved one's room number. The hospital operator will transfer the call directly to his or her room. Friends and family who call before 7:00 AM and after 10 PM will be transferred to the nurses' station so patients can rest.

Television

All patient rooms are equipped with a television. Please be considerate of others by keeping the TV volume down and turning off the TV at bedtime.

Vending Machines

Vending machines offering beverages and snacks are available in the Emergency Department waiting room, on the second floor near Labor & Delivery, and in the West Lobby across from the elevators. They are available 24 hours a day, seven days a week, and accept cash and credit cards.

Visiting Hours

Latest update 8/17/21

At Valley Presbyterian Hospital, the health and safety of patients, visitors, employees, physicians, and the community remain our top priority. We continue to revise and adhere to the latest California Department of Public Health guidelines and strict infection-control practices through the post COVID-19 pandemic period. Accordingly, as of August 11, 2021 our visitation practices have been revised. Thank you for your understanding and your partnership in keeping everyone safe and allowing patients time to rest and heal.

  • Beginning August 11, 2021, Valley Presbyterian Hospital is complying with the California Department of Public Health's recent order requiring that all visitors to our hospital present proof of being fully vaccinated (defined in the link above and in the California Public Health Order section below) or show proof of negative results of a COVID-19 test taken within 72 hours prior to entering.
  • Only one visitor will be allowed for 2 hours a day between 5 AM to 9 PM. Compassionate Care patients and patients in the Women's and Children's Services units may have two visitors.

The additional guidelines listed below apply to all patients, except for patients in the Women's and Children's Services units (Labor & Delivery, Pediatrics, Pediatric Intensive Care Unit, and the Neonatal Intensive Care Unit.) Please read our Visiting Hours page for additional details about visiting patients in those units.

  • Patients with special needs will be evaluated for an individualized visitation plan by the Nursing Supervisor.
  • Patients, when able, or their designated decision maker (Durable Power of Attorney or next-of-kin) will determine the one person who may visit them.
  • Visitors must be 18 years of age or older, even if accompanied by an adult.
  • Regardless of vaccine status, visitors should not visit patients at our hospital if you have one or more symptoms of fever, cough or shortness of breath, or have encountered a person who tested positive for COVID-19 in the last 14 days.
  • Prior to entering the hospital, visitors must (1) pass the California Public Health Order screening criteria at designated entry points, (2) wear a new hospital-issued face covering, regardless of vaccine status, and (3) wear a new identification sticker each day.
  • No visitor may eat or drink in a patient's room.
  • Visitors to a two-bed hospital room must remain on their patient's side of the curtain.
  • Patients with COVID-19 may not have any in-person visitors unless end of life. We encourage visitors to consider Virtual Visits when available.

Wireless Internet Service

Free wireless Internet service (Wi-Fi) is available in the hospital.