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Billing, Payments & Cost of Care

The Billing Process: What You Need to Know

Thank you for choosing Valley Presbyterian Hospital for your health care needs. It is our mission to improve the overall health and well-being of the community we serve.

Before you receive a bill, Valley Presbyterian Hospital will bill your insurance carrier for services provided in our facility. You may receive a bill for the following types of services:

  • Hospital services – services rendered at our facility
  • Professional services – services rendered by physicians or other health care professionals.
  • Services rendered by contracted providers – these may include certain doctors, ambulance companies, labs and any other service providers that are separate business entities with their own billing and accounting procedures.

If you receive services provided by contracted providers, such as surgeons, radiologists, anesthesiologists and pathologists, please be aware that you will be billed separately by the physician's billing office as they are not employees or agents of the hospital. If you receive a bill from a contracted provider and have questions about your charges, it is best to contact them directly.

You may receive statements in the mail summarizing the services you received at our facility, but you are not required to make a payment until your portion of the services are determined and a bill is sent to you. In addition, you may receive a letter from Valley Presbyterian Hospital if your insurance company needs more information to process your claim.

If you have any questions regarding statements or bills received, please contact the Patient Financial Services Department818.902.2913. We will be happy to assist in any way possible.

Bills from Contracted Providers

Many doctors, ambulance companies, and labs are separate businesses with their own billing and account procedures. Contracted providers may or may not participate in the same health insurance plans or offer the same financial options as the hospital, including financial assistance. If you receive a bill from a contracted provider and have questions, please contact them directly.

After Your Bill Has Been Processed by Your Insurance

You will receive a statement from Valley Presbyterian Hospital showing the final amount you are responsible for once your insurance company had responded with its payment or coverage information. Patients who are insured, but who do not have 100% insurance coverage will be presented with financial options for paying the remaining balance after insurance payment has been processed.

Hospital Price Transparency

The Centers for Medicare and Medicaid (CMS) established guidance for hospitals to make available a list of their standard charges online.

We know that health care can be an unexpected expense and that the cost of health care services can be a deciding factor for many people as they plan for care. Valley Presbyterian Hospital (VPH) supports health care price transparency and tools that help patients and consumers evaluate what care is best for them and any related financial costs.

Hospital charges can help patients understand what the costs might be for certain health care services; however, they don’t provide a full picture of what patients will pay. Patients’ financial liability will depend on the full course of treatment and on the type of insurance coverage they have. To help patients understand what their potential financial liability might be for services they obtain at Valley Presbyterian Hospital, and to enable patients to compare charges for similar services across hospitals, we provide a list of standard charges in a machine-readable format. VPH standard charge information is updated annually. The charges were last updated June 14, 2021. To view the Chargemaster, please click here.

VPH encourages all healthcare patients and families to talk with their providers and health plan to understand what they will pay. We offer financial counseling for those experiencing hardship during any point throughout their care. If you have questions, please contact Patient Financial Services at 818.902.2913.

We have created a searchable tool to allow patients to look up anticipated charges for healthcare services. Please keep in mind, it may not be possible to know ahead of time which services will be needed to address each patient’s specific medical needs. The tool provides an estimate of anticipated charges based on the available information. Please note that this tool works best using a Chrome browser.
Click here to access the tool.

For additional information about understanding pricing for hospital services:
Click here to download in English
Click here to download in Spanish

In all cases this does not include the prices for physician/professional services – this is for hospital services only.

How to Pay Your Hospital Bill

Patients have several payment options, including cash, check or credit card. Patients may submit their payment by phone, mail or by visiting us in-person. To submit by phone, call 818.902.2913.

You also may mail payments to our lockbox address:

Valley Presbyterian Hospital
P.O. Box 840417
Los Angeles, CA 90084-0417

You also may visit our facility and submit payment in person; office hours are Monday-Friday, 8:45 AM to 5:00 PM.