At Valley Presbyterian Hospital, we understand each patient's needs
are different. That's why our physicians and hospital staff are committed
to providing high quality individual care, while making sure your stay
is as comfortable as possible. If you have questions and/or need attention,
please ask. We're here to serve you.
Calling Your Nurse
A call button is located at your bedside. When you press the button, the
nursing station is alerted that you need assistance, and a light flashes
above your door. Someone will respond immediately, and a nurse will be
in your room within 15 minutes. If you encounter any problems using the
call light button, please alert your nurse.
Cleanliness of Your Room
A member of our Environmental Services department will clean your room
daily. If there is a concern with the cleanliness of your room, please
let our staff know.
During the Night
Please use the call light to alert the nurse if you need to get out of
bed for any reason. Strange surroundings and some medications may create
a hazard if you get up without assistance.
Family Stays
Valley Presbyterian Hospital is committed to patient and family focused
care. With nurse approval, one adult family member per patient is permitted
to stay the night when indicated to promote care and healing. Please speak
with your nurse to make arrangements. If you are in our
Little Treasures Maternity unit, our family birthing suites offer the comforts of home, including
a sleeper chair so your spouse or family member can stay with you.
Hospital Beds
Since hospital beds are electrically operated, a staff member will show
you how to work your bed. Bedside rails are for your protection. They
may be raised at night or during the day if you're resting, recovering
from surgery or taking certain medications. If you have any questions
regarding your bed, please contact your nurse for assistance.
Leaving the Unit
Patients may not leave the unit unless escorted for diagnostic testing
or procedures.
Mail and Flowers
Mail and packages will be delivered to you by a hospital volunteer. Flowers
are delivered to your room by volunteers or by the florist. Please note
that flowers are prohibited in the Intensive Care Unit rooms. Any mail
received after your discharge will be forwarded to your home address.
Outgoing mail may be taken to the nursing station or given to your attending
nurse. Postage stamps are available in the Gift Shop.
Room Assignment
Your room assignment at Valley Presbyterian Hospital is based upon your
admitting diagnosis and bed availability. You may be moved to another
room or nursing unit as your health needs change. Private (single-bed)
and semi-private (two-bed) rooms are available. If you have any questions,
please contact your nurse.
Room Temperature
All rooms in the hospital are centrally heated and air-conditioned. If
your room temperature is not comfortable, please contact your nurse.
Safeguarding Your Valuables
If you have valuables, such as jewelry and cash, please give them to a
relative or friend to take care of during your stay. Contact lenses, eyeglasses,
hearing aids, and dentures should be stored in your bedside stand when
not in use. Please don't place personal items on your bed or food
tray as they may be damaged or lost. Valley Presbyterian Hospital cannot
be responsible for replacement of personal belongings.
Telephone
Telephones are provided in all patient rooms. We are pleased to provide
local calls at no charge. To place a local call, dial "81,"
wait for the dial tone, then dial the number. You may receive calls in
your room from 7:00 AM to 10:00 PM. Family and friends can reach you by
dialing 818-782-6600 and asking for your room number. The hospital operator
will transfer the call directly to your room. Friends and family who call
before 7:00 AM and after 10 PM will be transferred to the nurses'
station so patients can rest.
To place a long distance call in Southern California, dial "81,"
wait for the dial tone, dial "0" plus the area code and the
number. To place a long distance call outside Southern California, dial
"82," wait for the dial tone and dial "00" before
the area code and number. For long distance calls, you must use a credit
card, call collect or charge the call to your home phone number.
Television
All patient rooms are equipped with a television. Please be considerate
of others by keeping the TV volume down and turning off your TV at bedtime.
Visiting Hours
Family and friends may visit you at any time as appropriate to your care
and privacy. At Valley Presbyterian Hospital, we support visiting 24/7
to provide healing and comfort.
To protect your health, we ask that loved ones do not visit if they are
sick. Children under the age of 16 must be accompanied by an adult who
is not the patient. Refer to
unit-specific guidelines for additional details about visiting hours and procedures.
Wireless Internet Service
Free wireless Internet service (Wi-Fi) is available within the hospital.