At Valley Presbyterian Hospital, we understand each patient's needs
are different. That's why our physicians and hospital staff are committed
to providing high quality individual care, while making sure your stay
is as comfortable as possible. If you have questions or need attention,
please ask. We're here to serve you.
Calling Your Nurse
A call button is located at your bedside. When you press the button, the
nursing station is alerted that you need assistance, and a light flashes
above your door. Someone will respond immediately and a nurse will be
in your room within 15 minutes. If you encounter any problems using the
call light button, please alert your nurse. In addition, all nurses carry
hospital phones so you can call them directly with any questions you may
have. Their extension numbers are on the patient careboard in your room.
Room Cleaning
A member of our Environmental Services department will clean your room
daily. If you have a concern about your room, please let our staff know.
During the Night
New surroundings and some medications may make it unsafe to get up without
assistance. Please use the call light to alert the nurse if you need to
get out of bed for any reason.
Family Stays
Valley Presbyterian Hospital is committed to patient and family focused
care. With nurse approval, one adult family member per patient is permitted
to stay the night to promote care and healing. Please talk with your nurse
to make arrangements. If you are in our
Maternity Services unit, our family birthing suites offer the comforts of home, including
a sleeper chair so your spouse or family member can stay with you.
In our Labor and Delivery Unit, after you give birth, we observe the "golden
hour" and allow parents to bond with their newborn for one hour before
we welcome visitors.
Hospital Beds
Bedside rails are for your protection. They may be raised at night or during
the day if you're resting, recovering from surgery or taking certain
medications. Since hospital beds are electrically operated, a staff member
will show you how to work your bed. If you need assistance with your bed
or have any questions about its use, please contact your nurse.
Leaving the Unit
Patients may not leave the unit unless escorted for diagnostic testing
or procedures.
Mail and Flowers
Mail and packages will be delivered to you by a hospital volunteer. Flowers
are delivered by a volunteer or the florist. Please note that flowers
are prohibited in the Intensive Care Unit rooms. Any mail received after
your discharge will be forwarded to your home address. Outgoing mail may
be taken to the nursing station or given to your attending nurse. Postage
stamps are available in the Gift Shop.
Room Assignment
Your room assignment at Valley Presbyterian Hospital is based upon your
admitting diagnosis and bed availability. You may be moved to another
room or nursing unit as your health needs change. Private (single-bed)
and semi-private (two-bed) rooms are available. If you have any questions,
please contact your nurse.
Room Temperature
All rooms in the hospital are centrally heated and air-conditioned. If
you would like the temperature of your room adjusted, please contact your nurse.
Safeguarding Your Valuables
If you have valuables, such as jewelry and cash, please give them to a
relative or friend to take care of during your stay. Contact lenses, eyeglasses,
hearing aids, and dentures should be stored in your bedside stand when
not in use. Please don't place personal items on your bed or food
tray as they may be damaged or lost. Valley Presbyterian Hospital cannot
be responsible for replacement of valuables left unsecured. If you bring
valuable items to the hospital, you will be expected to itemize them with
the nurse on duty and they will be placed in a safe by our security team,
released upon discharge.
Telephone
Telephones are provided in all patient rooms. We are pleased to provide
local calls at no charge. To place a local call, dial "81,"
wait for the dial tone, then dial the number. You may receive calls in
your room from 7:00 AM to 10:00 PM. Family and friends can reach you by
dialing 818-782-6600 and asking for your room number. The hospital operator
will transfer the call directly to your room. Friends and family who call
before 7:00 AM and after 10 PM will be transferred to the nurses'
station so patients can rest.
To place a long distance call in Southern California, dial "81,"
wait for the dial tone, dial "0" plus the area code and the
number. To place a long distance call outside Southern California, dial
"82," wait for the dial tone and dial "00" before
the area code and number. For long distance calls, you must use a credit
card, call collect or charge the call to your home phone number.
Television
All patient rooms are equipped with a television. Please be considerate
of others by keeping the TV volume down and turning off your TV at bedtime.
Visiting Hours
Latest update 3/29/21
We have restricted visitation to our hospital due to COVID-19. All patients
and visitors will be screened at designated entry points, including the
Emergency Department. A "No Visitor" policy will be in effect
with some exceptions. Additional information is on our
Visiting Hours page.
Maps, Directions & Parking
You may find it helpful to review our
Maps, Directions & Parking before visiting Valley Presbyterian Hospital. A parking garage for pre-registered
patients and patients with physician orders is located adjacent to the
hospital on Noble Avenue. Handicapped parking is readily available.
Please note that valet parking at the hospital's main entrance (at
Vanowen) is unavailable until further notice.
Wireless Internet Service
Free wireless Internet service (Wi-Fi) is provided within the hospital.