For Patients

Patient Portal Content & Records: Frequently Asked Questions

Is the Patient Portal free?

Yes, the Patient Portal is a free service provided to all of our patients.

Will I be able to view the Patient Portal in my preferred language?

Yes, you can view the Patient Portal in any language you choose. To do this, you would use commonly available web translation tools that can be integrated into your browser. These free translation tools are available on Google and Bing.

What information can be found in my Patient Portal?

Inside of your Portal you will find:

  • Access to your medical information
  • Access to your child’s medical information
  • Reports from recent visits
  • Lab tests and results
  • Medications
  • Upcoming appointments and visit history
  • Allergy and condition information
  • Preventive care information
  • Online bill payment option

What do I do if I see an error or missing information in my health record on the Portal?

If you see an error or missing information, please contact the Medical Records Department at (818) 902-7958 for assistance.

Will all of my test results flow over to my Portal?

No, certain results such as pregnancy, drug tests, and sexually transmitted diseases, including HIV and hepatitis, will not flow over to the Portal. You will have to reach out to your doctor for that information. Some reports, which include newborn and OB/GYN discharge instructions, will flow to the Portal but may be delayed to allow time for your doctor to discuss them with you first.

Are X-Ray images and CT scans available on the Portal?

No, images and scans do not flow over to the Patient Portal. The reports from those images and scans are available on the Patient Portal and can be found in the "Reports" section of the Health Summary.

How soon will new information be updated?

Most information will be available for viewing on the Patient Portal within 24-48 hours.

Can my Medical Record be emailed to my PCP?

You can securely email your medical record to your doctor from the Patient Portal by going to “Health Record", clicking on “Summary of Care”, and clicking “Send Health Summary”. You must first contact your doctor and obtain the doctor’s direct address also known as an “eHealth Address”. If the doctor does not have a direct address, you cannot send the medical record directly from the Patient Portal.

If you download your medical record to your computer, then you can do as you wish with it, but be advised, if you email it to a non-direct email address, then VPH cannot guarantee its security. Be aware of what you agreed to in the Terms and Conditions regarding your responsibility to protect private information.

If I have questions about the portal, who should I contact?

Medical Records Department
Health Information Management, First Floor
Valley Presbyterian Hospital
15107 Vanowen Street
Van Nuys, CA 91405

Hours of operation: 8:00 am - 4:30 pm, Monday through Friday

Patient Portal Hotline: (818) 902-7958
Patient Portal Email: patient.portal@valleypres.org