Patient Portal Content & Records: Frequently Asked Questions
Is the Patient Portal free?
Yes, the Patient Portal is a free service provided to all of our patients.
Will I be able to view the Patient Portal in my preferred language?
Yes, you can view the Patient Portal in any language you choose. To do
this, you would use commonly available web translation tools that can
be integrated into your browser. These free translation tools are available
on Google and Bing.
What information can be found in my Patient Portal?
Inside of your Portal you will find:
- Health record which includes: Continuity of care document, results, reports,
medications, allergies, conditions, care team, and discharge instructions.
- Appointments: any upcoming appointments
- Profile: view your demographic information
- Bill Pay: view and pay your bills right from the Portal
- Recent Visits: view any of your recent visits and have access to discharge
instructions and lab reports from your visit
What do I do if I see an error or missing information in my health record
on the Portal?
If you see an error or missing information, please contact the Medical
Records Department at (818) 902-7958 with your patient identification
information for assistance.
Will all of my test results flow over to my Portal?
No, certain results such as pregnancy, drug tests, and sexually transmitted
diseases, including HIV and hepatitis, will not flow over to the Portal.
You will have to reach out to your doctor for that information. Some reports,
which include newborn and OB/GYN discharge instructions, will flow to
the Portal but may be delayed to allow time for your doctor to discuss
them with you first.
Are X-Ray images and CT scans available on the Portal?
Images themselves do not flow over to the Portal, the reports from those
scans though will flow over to the Patient Portal and can be found in
the “Reports” section of the Health Summary.
How soon will new information be updated?
Most information will be available for viewing on the Patient Portal within
Can my Medical Record be emailed to my PCP?
You can securely email your medical record to your doctor from the Portal
by going to “Health Record”, then clicking on “Summary
of Care”, then clicking “Send Health Summary”. You must
first contact your doctor and obtain the doctor’s direct address
also known as an “eHealth Address”. If the doctor does not
have a direct address, you cannot send the medical record directly from
the Portal. If you download your medical record to your computer, then
you can do as you wish with it, but be advised, if you email it to a non-direct
email address, then VPH cannot guarantee its security. Be aware of what
you agreed to in the Terms and Conditions regarding your responsibility
to protect private information.
If I have questions about the portal, who should I contact?
Medical Records Department
Health Information Management, First Floor
Valley Presbyterian Hospital
15107 Vanowen Street
Van Nuys, CA 91405
Hours of operation: 9:00-12:00 and 1:00-4:00, Monday through Friday
Patient Portal Hotline: (818) 902-7958
Patient Portal Email: