Open Accessibility Menu

Information In My Patient Portal

What information can be found in my Patient Portal?

Inside your Portal you will find:

  • Access to your medical information
  • Access to your child’s medical information
  • Reports from recent visits
  • Lab tests and results
  • Medications
  • Upcoming appointments and visit history
  • Allergy and condition information
  • Preventive care information
  • Online bill payment option

Will all of my test results flow over to my Patient Portal?

Yes, your test results are released to your Portal account one to ten days after your hospital discharge or after your tests are completed. You can also contact our Health Information Department at 818.902.2939 if your results are not showing up in your Portal account.

You may see the results before your doctor has reviewed them or discussed with you. If you have any questions regarding your results, please contact your doctor.

Are X-Ray images and CT scans available on my Patient Portal?

No, images and scans do not flow over to the Patient Portal. The reports from those images and scans are available on the Patient Portal and can be found in the "Reports" section of the Health Summary.

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Accessing My Information

How do I sign up or log into the Patient Portal?

To learn how to sign up or log in, click here to visit our Patient Portal Login & Privacy FAQs page.

Will I be able to view the Patient Portal in my preferred language?

Yes, you can view the Patient Portal in any language you choose. To do this, you would use commonly available web translation tools that can be integrated into your browser. These free translation tools are available on Google and Bing.

How soon will new information be updated?

Most information will be available for viewing on the Patient Portal within 24-48 hours.

Can my Medical Record be emailed to my Primary Care Physician?

You can securely email your Medical Record to your doctor from the Patient Portal by going to “Health Record", clicking on “Summary of Care”, and clicking “Send Health Summary”. You must first contact your doctor and obtain the doctor’s direct address also known as an “eHealth Address”. If the doctor does not have a direct address, you cannot send the medical record directly from the Patient Portal.

If you download your Medical Record to your computer, then you can do as you wish with it, but be advised, if you email it to a non-direct email address, then Valley Presbyterian Hospital cannot guarantee its security. Be aware of what you agreed to in the Terms and Conditions regarding your responsibility to protect private information.

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Getting Help With the Portal

What if I see an error or missing information in my Medical Record on the Patient Portal?

If you see an error or missing information, please contact the Health Information Management (Medical Records) Department for assistance. See below.

If I have questions about the Patient Portal, who should I contact?
Health Information Management Department
Medical Records, West Circle Tower, First Floor
Valley Presbyterian Hospital
15107 Vanowen Street
Van Nuys, CA 91405

Hours of operation: 8:00 AM - 4:30 PM, Monday through Friday

Patient Portal Hotline: 818.902.7958

Patient Portal Email: (For your protection do not send personal or medical information via email)

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