For Patients

Since 1958, the physicians, staff and volunteers at Valley Presbyterian Hospital have set excellent standards in providing high quality health care in a warm and compassionate environment. Your health and satisfaction is our priority. To sustain and improve our standard of quality health care and patient satisfaction, we need and depend on your feedback.

As part of our ongoing efforts to provide the best care and service possible, we participate in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the United States.

After you are released from the hospital, you may be contacted by Press Ganey, a consulting firm specializing in measuring quality performance, by telephone, mail or e-mail to participate in the HCAHPS survey. The survey asks 27 multiple choice questions about your hospital stay. We ask you to please take a few minutes to complete the patient survey and return it to Press Ganey in the enclosed postage-paid envelope.

What is HCAHPS?

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of health care. HCAHPS makes survey results public so hospitals are aware of areas that need improvement. The results also enable health care consumers to review and compare hospitals before choosing a health care provider.

Additional Resources

  • Hospital Compare is a growing government website that allows users to compare the quality of care provided by hospitals. The information provided on this website is based on HCAHPS survey results.
  • The Leapfrog Group rates hospitals that take part in the Leapfrog Hospital Quality and Safety Survey. The Survey measures how well hospitals meet the Leapfrog Group's quality and safety standards. Survey results are reported on Leapfrog's website for users to compare hospitals.
  • DNV Healthcare is the leading accreditor of United States hospitals integrating ISO 9001 quality compliances with the Medicare conditions of participation. Quality reports for all accredited organizations that meet its high standards are available on its website.