Patient Portal Login & Privacy : Frequently Asked Questions
How do I log into the Portal?
To log into the Portal, select the “For Patients” link in the
top navigation bar at
and on the left navigation bar, click “Portal Login.” You
may also simply point your browser directly to
. If you would like to access the Portal using our Accessibility page,
you may do so by clicking "Accessibility Login" on the left navigation
bar or by clicking
. To learn more about the graphics-free, "plain" Accessibility Portal option,
What if I need to access the Portal using an accessibility page?
You may access the Portal using our accessibility link
. Our accessibility Patient Portal is without graphical images, colors,
and other design elements. This "plain" portal can be utilized via common
software plug-ins such as screen readers for the visually impaired or
translators into other languages. If you use these language tools, provided
by services such as Google or Bing, your health information will be available
in the language of your choice and can also be printed in that language.
What if I lose my temporary username and password (or forget my username)?
You can call our Patient Portal hotline (818)902-7958 and a new temporary
username and password will be emailed to your email address that we have
on file within 48 hours. If you forget your chosen login password and
click the “Forgot Password?” link, the Portal will send you
an email with a link to reset your password. It will ask you to answer
the security questions you created at the time of log in as identity verification.
How do I sign up for the Portal?
You may sign up for the Patient Portal using one of two ways:
In order to self enroll, you must have provided your email address during
- Visit valleypres.org and click on the Patient Portal link
- Select “Self Enrollment” from the left side of the screen
- Enter your first and last name, date of birth, medical record number or
social security number, and the same email address you provided at registration
- You will receive an email from “My Health Patient Portal” with
a link to create a username, password, and security questions.
- Once complete, you will be asked to log off and then log back on using
your new username and password
- Accept the user terms and agreement
- You now have full access to your Patient Portal
- Visit the Medical Records department (with your identification) and make
a request to be enrolled in the Patient Portal
Why is it important that I provide an email address at the time of registration?
If you provide your email address at the time of registration, you can
self enroll in the Patient Portal from home. The Portal verifies your
patient information by linking you to the email address you provided.
If you did not provide an email address at the time of registration, you
may still register for the Patient Portal by visiting the Medical Records
Department here at VPH.
Does the Patient Portal work on my cell phone?
Yes, you can access our mobile friendly Patient Portal right from our website
the same way as you would on a computer. You can even save the Portal
link as a shortcut on your smartphone screen. Consult your phone’s
help function for information on how to do this.
Does the Patient Portal work on every type of browser?
Yes, the Patient Portal is compatible with every type of browser. The Portal
is compatible with the most current versions of Google Chrome and Mozilla
Firefox. It is also compatible with Internet Explorer version 8 or later
and Safari version 6 or later.
Is the Portal safe to use on different computers?
Yes, the Patient Portal is a safe and secure website that can be accessed
from multiple computers and mobile devices.
Can my family have access to my Portal?
Yes, you can give family members, such as parents or healthcare proxies,
access to your Portal. The proxy access can be granted by going to our
Medical Records department or calling our Patient Portal hotline at (818)902-7958.
The Medical Records representative will ask you to fill out a verification
form that can be either brought directly to the Medical Records Department
or faxed into the office. Once verification is complete, a family member
can obtain proxy access to your health record.
If a parent has proxy access to their child’s Patient Portal and
medical record, how is the privacy of that child protected when he/she
becomes an adolescent?
When the child turns 11, the parent or guardian will no longer have proxy
access to the adolescent child’s health record and will not be granted
access to the health record without the consent of the child. If the parent
or guardian wishes to gain proxy access to the adolescent child’s
health record, the parent or guardian must arrange a meeting with the
Medical Records Department to do so. The adolescent child must provide
authorization in order to grant the parent or guardian’s proxy access request.
What if I share an email address with someone else?
This is allowed but the user should know that any messages generated by
the Portal to that email address will be seen by whoever has access to
What are the security questions that I am required to create used for?
If you forget your login password and click the “Forgot Password?”
link, the Portal will send you an email with a link to reset your password.
It will ask you to answer the security questions you created at the time
of log in as identity verification.
What type of commitment am I making when I agree to the Terms and Conditions?
By agreeing to the Terms and Conditions, you consent to use the Patient
Portal for non-urgent medical Portal related communication with the hospital.
The information you may read on the Portal should not be considered complete
and you should consult your physician for any medical inquiries. The Patient
Portal is secure; however, if you download your Continuity of Care Document
onto your computer, be aware that the document is no longer deemed secure
by VPH. You can review the Terms & Conditions at any time by logging
on to your Portal and selecting the link at the bottom of your Portal webpage.
If I have questions about the portal, who should I contact?
Medical Records Department
Health Information Management, First Floor
Valley Presbyterian Hospital
15107 Vanowen Street
Van Nuys, CA 91405
Hours of operation: 9:00-12:00 and 1:00-4:00, Monday through Friday
Patient Portal Hotline: (818) 902-7958
Patient Portal Email: