Your health and experience is our priority. To keep and improve our standard
of quality health care and patient experience, we need to hear from you.
To measure our care and experience, we participate in the Hospital Consumer
Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS
survey measures your experience with the quality of your care. It is a
consistent tool for measuring and reporting patient experience across
all hospitals in the United States.
After you leave the hospital, you may be contacted by Press Ganey, a consulting
firm specializing in measuring quality performance, by mail, to participate
in the HCAHPS survey. The survey asks 27 multiple choice questions about
your hospital stay. We ask you to please take a few minutes to complete
the patient survey and return it to Press Ganey in the enclosed postage-paid envelope.
What is HCAHPS?
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
survey is backed by the U.S. Department of Health and Human Services.
The survey is used to improve the quality of health care. HCAHPS makes
survey results public so hospitals are aware of areas that need improvement.
The results also enable health care consumers to review and compare hospitals
before choosing a health care provider.
Hospital Compare is a federal government website that allows users to compare the quality
of care provided by hospitals. The information provided on this website
is based on HCAHPS survey results.
The Leapfrog Group rates hospitals that take part in the Leapfrog Hospital Quality and Safety
Survey. The Survey measures how well hospitals meet the Leapfrog Group's
quality and safety standards. Survey results are reported on Leapfrog's
website for users to compare hospitals.
DNV Healthcare is the leading accreditor of United States hospitals integrating ISO 9001
quality compliances with the Medicare conditions of participation. Quality
reports for all accredited organizations that meet its high standards
are available on its website.