Plain Language Summary of Financial Assistance Policy
Notice to our Patients and Families:
Thank you for choosing Valley Presbyterian Hospital for your hospital services.
Our hospital requests payments for services upon discharge from the hospital.
A representative from our Patient Access Services Department will notify
you of your estimated financial obligation, such as insurance co-payments
or self pay responsibility. This will be addressed and collected during
pre-registration, if scheduled, or during your hospital stay at Valley
For patients who do not have insurance coverage, there are alternative
funding and payment plan options offered by our hospital. Our Patient
Access Services Department staff will work with you to identify the best
payment option based on government or hospital rules and regulations.
Please see below for an overview of the financial assistance programs provided
by our hospital.
Medi-Cal and Government Programs
The Medi-Cal Eligibility Program is a hospital service provided to you
at no cost. You may qualify for California Health Benefits Exchange (Covered
California) or other government programs which pay for all or part of
your hospital expenses. You will be given information upon registration
regarding the available plans.
Charity Care Financial Assistance Program
The hospital will continue to pursue financial recovery options from third-party
payers even after all charity write-offs are applied. Patients will not
be billed after any 100% charity write off, but may be notified of collection
activities involving third-party payers. A Financial Assistance Program
is available to patients that do not have the means to pay for hospital
expenses and do not qualify for any Medical Eligibility Programs. You
may qualify if your gross household income falls at or below 350% of the
federal poverty level, or medical expenses exceed 10% of your annual household
income. To be considered for the Financial Assistance Program, you will
be required to provide information on your household finances through
a confidential Financial Application. Please reference the downloadable
policy and application for additional information and requirements.
Click here to download in English.
Click here to download in Spanish. Print and fill out. You must submit the required
documentation within 15 days of receipt of the application. Documentation
will be requested to verify your circumstances.
Uninsured Discount Rate
All uninsured patients are eligible for discounts. The discount is similar
to rates paid by Medicare and is offered to you under our Uninsured Discount Program.
In addition, three maternity plans are available:
- Normal Delivery: Up to a two-day stay - $3,000
- C- Section: Up to a three-day stay - $5,000
- C-Section: Four-day stay - $6,500
Note: Each additional day for a Normal Delivery or C-Section is $2,000 per day
Additional OB Nursery days are $600/day.
If during the stay, you choose to have a circumcision completed on your
child, then it is included in the maternity plan. If a decision is made
to perform the procedure on an outpatient surgery basis, the cost will
be calculated based upon the above-referenced calculation for outpatient
uninsured discounted rates.
Billing and Payment Plans
If you do not qualify for state assistance or any of our financial assistance
programs, you may establish payment arrangements with our financial counselor.
Payment arrangements may be made with no interest penalties. Defaulting
on your payment plan disqualifies you from taking advantage of this option.
You may receive bills from other billing companies for physician charges,
radiology, ambulance, etc. For assistance regarding policy, questions
or disputes of your hospital bill, please contact the Business Office at
818.902.2913. Nonprofit credit counseling services may be available in your area.
Estimate of Charges
In accordance with California law, we make a written or electronic copy
of our charge master available at the hospital's location for medical
procedures and services, or you may call
818.902.2913, Monday through Friday, 8:45 a.m. to 4:00 p.m.