Billing: Frequently Asked Questions
Question: Will I receive an itemized bill?
Answer: Itemized bills are not routinely sent. However, you may request one at
any time by calling our Patient Financial Services Department at
818.902.2913, Monday through Friday between 9:00 AM and 4:00 PM. One will be mailed
to you within two-three days of your request.
Question: What do I need to pay when I arrive?
Answer: Valley Presbyterian Hospital's policy is to collect all co-pays, deductibles,
co-insurance amounts, private room charges or any other non-covered amounts,
at time of service. Please be prepared to pay these amounts when you arrive.
If, after your insurance pays your bill, there is a refund due to you,
we will refund the amount due. Under certain circumstances, you will be
required to pay a deposit based on an estimate of your charges. The hospital
accepts cash, checks, or credit cards as forms of payment.
Question: What if I cannot afford to pay?
Answer: At Valley Presbyterian Hospital, we are proud of our mission to provide
quality care to all patients regardless of their ability to pay. If you
feel that you are unable to pay for your medical care, you may be eligible
for Charity Care or our Financial Assistance Program. This program provides
free or discounted services to eligible patients. Also, our financial
counselors can assist you in applying for many government programs. Please call
818.902.5174 to speak with a financial counselor.
Question: Will you bill my insurance company?
Answer: Yes. Valley Presbyterian Hospital will bill for hospital services. Please
remember to bring your current insurance information at the time of registration.
If you have questions or a dispute regarding your bill, please call
Question: Do you accept my insurance company's payment as payment in full?
Answer: We bill our patients for any deductibles, co-payments and co-insurance,
and non-covered amounts not collected at the time of service. The amount
billed and collected is based on what is indicated as patient liability
on the explanation of benefits provided by your insurance company.
Question: Will you bill my secondary policy too?
Answer: Yes. Upon receiving payment or denial from your primary insurance
company, we will gladly bill your secondary insurance for any balance.