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Patient and Visitor Information

Patient and Visitor Information

Admission and Registration Information
Charity Care Policy

Visiting Hours
Gift Shop

Request for Medical Records


Admission and OUTPATIENT Registration Information

At Valley Presbyterian Hospital we want your admission/registration process to go as smoothly as possible. We have created the following guide to help ease the process.


Please bring the following items with you at the time of registration:

  • Active insurance cards
  • Identification with photo
  • A signed Prescription/Physician Order for tests to be performed and your diagnosis written on the order

If you are a member of an HMO or an insurance which requires prior authorization, please be sure to bring the authorization information with you.

Please come to the hospital at least a half hour prior to your scheduled test or procedure to allow enough time for parking and completion of the registration process.


The first step in your hospitalization process is to be admitted as a patient. It is Valley Presbyterian Hospital’s policy to admit and care for all patients regardless of race, color, religious preference, or national origin.

An Admitting representative will help you complete required forms. All personal information is kept strictly confidential. A plastic ID band is placed on your wrist. You must wear your patient ID band until you are discharged.

When you arrive at your room, your nurse will explain how the bed works, how to use the call system, TV, and phone, and where to store your belongings. All patient rooms are equipped with color TV sets at no additional charge. Out of consideration for others, we do ask that you keep the volume low.

Do not bring valuables to the hospital. Please leave all your jewelry and valuables at home or you can have them placed in the hospital safe. Keep only a small amount of money with you. The hospital cannot assume responsibility for the loss of money or other valuables kept in your room. Bring as few personal items as possible. Suggestions include a bathrobe, slippers, and toiletry articles. Eyeglasses, dentures, and hearing aids need special care during your stay to protect them from loss or breakage. Always keep them in a safe place when not in use. 

Electrical devices such as curling irons, radios, and heating pads can interfere with patient care and safety. Please leave them at home. Please notify your nurse immediately about any electrical items you wish to use during your stay so that we can have someone from our BioMed department assess the item to ensure electrical safety.  Cell phones are prohibited in patient care areas. Please advise your visitors of this rule as well.

Please do not bring any medication from home unless specifically instructed by your physician. Your doctor will order any medication you will need during your stay. Make a list of all medications you take, including the strength and how often you take them. This includes all prescribed medications and over-the-counter drugs, vitamins, and herbal products you use.



Hospital charges are determined by the length of your hospital stay and the surgeries, tests, treatments, and medications your physician prescribes. After discharge, your insurance will be billed and you will receive a full statement.  All physicians and surgeons furnishing services to our patients, including the radiologist, pathologist, anesthesiologist and the like, are independent medical practitioners and are not employees or agents of the hospital. They will bill separately for their services.

Financial Counselors are available to explain all charges and help you make payment arrangements.



We strongly encourage our patients to leave all valuables at home. If you do bring a valuable item, it should be deposited in the hospital safe. Tell your nurse immediately if you lose a personal item, or you can ask a family member to take your belongings home.

Should you have any questions regarding the admission or registration process, please call us at 818-902-2907.


Charity Care Policy

Patients who lack insurance or have inadequate insurance and meet certain low-and-moderate income requirements may qualify for discounted payments or Charity Care.

If you do not have health insurance coverage, you may be eligible for Medicare, Medi-Cal, Healthy Families, or other programs such as Section 1011 or other available state funding.

In addition, Valley Presbyterian Hospital offers a discounted payment program or charity care to assist you with your hospital expense(s).

For more information on how to apply for Medicare, Medi-Cal, Health Families, or other similar programs, please contact Valley Presbyterian Hospital’s Business Office within 30 days of the date of service so that we can answer questions and provide you with applications for these programs.

You may contact an eligibility coordinator at 818-902-5193 during our normal business hours:   

Monday through Friday

9 a.m. to 5 p.m.



Visiting Hours

Valley Presbyterian provides family centered care, which includes family members' and visitors' access to patients during hospitalization.  Our patients, if able, determine who visits them and when.  If the patient wishes, visitors and families are welcome 24 hours.

The nurse caring for the patient, in collaboration with the attending physician, may alter the visitation policy. Visitors must obtain a visitor ID badge from the concierge in the hospital lobby. Visitors will be asked to sign in and disclose any present signs of illness that may pose a risk to the patient.

An adult (who is not the patient) must accompany children under the age of 16.






 The VPH campus includes the following parking locations:

  • Campus Parking Structure – located on the west side of the Hospital campus; access is from Vanowen or Bassett Streets
  • Noble Parking Structure – located on the east side of the Hospital campus; access is from Noble Street
  • Vanowen Street Parking Lot – main patient and visitor parking lot located in front of the Hospital; access is from Vanowen Streets
  • Emergency and Outpatient Parking Lot – located at the east entrance to the Hospital, off Noble Street
  • Sepulveda Parking Lot – located surrounding the 6850 Sepulveda Medical Office Building; access is from Sepulveda Blvd. or Bassett Street

Parking Rates

  • Each 20 minutes: $1
  • Maximum daily rate:  $6
  • Grace period:  No charge for vehicles exiting within 20 minutes after entry.  Vehicles exiting after the first 20 minutes will pay the posted rates, without a grace period.


Gift Shop

You are welcome to visit and spend some time in
our beautiful gift shop, a place that will delight your senses.
If you are looking for a special gift for someone in the hospital, the friendly proprietor and Gift Shop staff are here to help you. 

We have flowers, baby gifts, lotions, boutique items, children's gifts, stuffed animals, and more!

Individual Baskets by Marilyn are lovingly and thoughtfully assembled for that someone who is dear to you.

If you can't come in, simply call or e-mail Marilyn at 818-782-6600 ext. 2795 or to place an order. 




Cafeteria Hours of Operation:
Monday thru Friday 7:00 am to 6:00 pm
Breakfast:  7:00 am to 10:00 am - Breakfast Food and Grill
Lunch: 11:00 am to 2:00 pm - Hot Food and Grill
Dinner: 2:00 pm to 6:00 pm - Grill Food only

Saturday and Sunday Hours of Operation:
8:00 am to 10:00 am  - Breakfast Food and Grill
11:00 am to 2:00 pm - Hot food and Grill Food

The Salad Bar is open daily from 11:00 am to 2:00 pm.

Cafeteria Seating and Vending Machines are available 24 hours a day 7 days a week.