At Valley Presbyterian Hospital, we are committed to delivering the best
care possible to all of our patients. We treat each patient as an individual
and strive to show you the same dignity and respect we would to a member
of our own family. We are committed to facilitating your care through
clear communication between you and the entire health care team. We understand
and respect that you are the ultimate decision-maker for your care. You
have the right to personal consideration, information about your care
and full participation in your plan of care. You, or the person legally
responsible to make decisions regarding your care, should expect the following from us:
As a patient you have the right to:
- Impartial access to available medically indicated treatment, regardless
of race, creed, sex, national origin, or sources of payment for care.
- Considerate and respectful care.
- Know the name of the physician who has primary responsibility for coordinating
your care and the names and professional relationships of other physicians
and non-physicians who will see you.
- Receive information about your illness, the course of treatment and prospects
for recovery in terms that you can understand.
- Receive as much information about any proposed treatment or procedure as
you may need in order to give informed consent or to refuse their course
of treatment. Except in emergencies, this information shall include a
description of the procedure or treatment, the medically significant risks
involved in this treatment, alternative courses of treatment or non-treatment
and the risks involved in each and to know the name of the person who
will carry out the procedure or treatment.
- Pain management.
- Reasonable responses to any reasonable requests made for service.
- Refuse care, treatment, and services.
- Written information, if you are an adult patient, about your right to accept
or refuse medical or surgical treatment including foregoing or withdrawing
life-sustaining treatment or withholding resuscitative services.
- Leave the hospital even against the advice of physicians, except when limited by law.
- Form advance directives and appoint a person to make health care decisions
on their behalf, to the extent permitted by law. The person selected to
make the decisions for the patient may be the patient's guardian,
next of kin, or legally authorized responsible person. The legally authorized
representative shall have the same rights as the patient if a physician
finds the patient to be incompetent and medically incapable of understanding
or providing an informed consent to proposed treatments or procedures.
Patient Rights apply to the person who may have legal responsibility to make decisions
regarding medical care on your behalf.
- Full consideration of privacy concerning the medical care program. Case
discussion, consultation, examination and treatment are confidential and
should be conducted discreetly. You have the right to be advised as to
the reason for the presence of any individual.
- Confidential treatment of all communications and records pertaining to
your care and your stay in the hospital. Written permission shall be obtained
before your medical records may be made available to anyone not directly
concerned with the case.
- Reasonable continuity of care and to know in advance the time and location
of an appointment as well as the identity of persons providing the care.
- Advised if the hospital/personal physician proposes to engage in or perform
human experimentation affecting your care or treatment. You have the right
to refuse to participate in such research projects.
- Be informed on continuing health care requirements following discharge.
- Expect reasonable safety in areas controlled by hospital staff.
- Be free from physical or mental abuse and corporal punishment.
- Be free from restraints or seclusion of any form, imposed as a means of
coercion, discipline, convenience, or retaliation by staff. Restraint
or seclusion may only be imposed to ensure the immediate physical safety
of the patient, staff member, or others, and must be discontinued at the
earliest possible time.
- Examine and receive an explanation of the bill regardless of source of payment.
- Know which hospital rules and policies apply to patients' conduct while
- A copy of the contents of your medical record, to the extent permitted
by law. DHS hospitals charges a per page fee for copies of medical records.
Patients have the right to duplicate records after signing an Authorization
to Release Protected Health Information form. You also have the right
to expect confidential treatment of all communications and records pertaining
to your medical care and must give written permission if records are to
be made available to anyone not directly concerned with your care.
- Designate visitors of your choosing, if you have has decision-making capacity,
whether or not the visitor is related by blood or marriage.
- Have your cultural, psychological, spiritual, and personal beliefs and
- Have the hospital accommodate your desire for pastoral and other spiritual services.
- Address grievances concerning these rights or any other policy or procedure
of the hospital agency or government body having jurisdiction over this facility.
- File complaints or grievances. Complaints are handled by the Customer Service
Patients have the right to schedule an interview with a licensing or credentialing
agency listed below:
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
Institute for Medical Quality
221 Main Street, Suite 210
San Francisco, CA 94105
Phone: (415) 882-5151
Dept. of Health and Human Services
Centers for Medicare and Medicaid Services6
7500 Security Blvd. Mail Stop S2-12-25
Baltimore, Maryland 21244-1850
Phone: (800) 633-4227
California Dept. of Public Health
Licensing and Certification Division
Information Hotline: (800) 236-9747
Patient Safety Hotline
County of Los Angeles - Health Service Administration
(213) 989-SAFE (7233) or (800) 611-4365
As a patient at a DHS hospital, you have the responsibilities for:
- Providing, to the best of your knowledge, accurate and complete information
about present complaints, past illnesses, hospitalizations, medications
and other matters relating to your health. You have the responsibility
to report unexpected changes in your condition to the responsible health
- Making known whether you understand contemplated courses of action and
what is expected of you.
- Your actions if treatment is refused or if instructions of the physician
are not followed.
- Following the treatment plan recommended by the health care provider primarily
responsible for your care. This includes following instructions of allied
health staff as they carry out the plan of care and implement the physician's
orders, and as they enforce applicable hospital rules and regulations.
- Being considerate for the rights of other patients and hospital personnel
and for assisting in the control of noise, smoking and the number of visitors.
Patients are responsible for being respectful of the property of other
persons and of the hospital.
- Following hospital rules and regulations affecting patient care and conduct.
- Assuring that financial obligations of health care are fulfilled as promptly
If you have any questions about your rights and responsibilities, if our
policies need clarification, or if you have any questions, concerns, complaints
or suggestions, please call the hospital operator (O) and ask for a Service
Representative or the House Supervisor.
SOURCE: Title 22 of the California Code of Regulations and the Joint Commission