For Patients

Patient Portal Login & Privacy : Frequently Asked Questions

How do I log into the Portal?

To log into the Portal, select the “For Patients” link in the top navigation bar at www.valleypres.org and on the left navigation bar, click “Portal Login.” You may also simply point your browser directly to https:// myhealth.valleypres.org. If you would like to access the Portal using our Accessibility page, you may do so by clicking "Accessibility Login" on the left navigation bar or by clicking here. To learn more about the graphics-free, "plain" Accessibility Portal option, see below.

What if I need to access the Portal using an accessibility page?

You may access the Portal using our accessibility link here. Our accessibility Patient Portal is without graphical images, colors, and other design elements. This "plain" portal can be utilized via common software plug-ins such as screen readers for the visually impaired or translators into other languages. If you use these language tools, provided by services such as Google or Bing, your health information will be available in the language of your choice and can also be printed in that language.

What if I lose my temporary username and password (or forget my username)?

You can call our Patient Portal hotline (818)902-7958 and a new temporary username and password will be emailed to your email address that we have on file within 48 hours. If you forget your chosen login password and click the “Forgot Password?” link, the Portal will send you an email with a link to reset your password. It will ask you to answer the security questions you created at the time of log in as identity verification.

How do I sign up for the Portal?

You may sign up for the Patient Portal using one of two ways:

Self Enrollment:

In order to self enroll, you must have provided your email address during registration

  1. Visit valleypres.org and click on the Patient Portal link
  2. Select “Self Enrollment” from the left side of the screen
  3. Enter your first and last name, date of birth, medical record number or social security number, and the same email address you provided at registration
  4. You will receive an email from “My Health Patient Portal” with a link to create a username, password, and security questions.
  5. Once complete, you will be asked to log off and then log back on using your new username and password
  6. Accept the user terms and agreement
  7. You now have full access to your Patient Portal

Hospital Enrollment:

  1. Visit the Medical Records department (with your identification) and make a request to be enrolled in the Patient Portal

Why is it important that I provide an email address at the time of registration?

If you provide your email address at the time of registration, you can self enroll in the Patient Portal from home. The Portal verifies your patient information by linking you to the email address you provided. If you did not provide an email address at the time of registration, you may still register for the Patient Portal by visiting the Medical Records Department here at VPH.

Does the Patient Portal work on my cell phone?

Yes, you can access our mobile friendly Patient Portal right from our website the same way as you would on a computer. You can even save the Portal link as a shortcut on your smartphone screen. Consult your phone’s help function for information on how to do this.

Does the Patient Portal work on every type of browser?

Yes, the Patient Portal is compatible with every type of browser. The Portal is compatible with the most current versions of Google Chrome and Mozilla Firefox. It is also compatible with Internet Explorer version 8 or alater and Safari version 6 or later.

Is the Portal safe to use on different computers?

Yes, the Patient Portal is a safe and secure website that can be accessed from multiple computers and mobile devices.

Can my family have access to my Portal?

Yes, you can give family members, such as parents or healthcare proxies, access to your Portal. The proxy access can be granted by going to our Medical Records department or calling our Patient Portal hotline at (818)902-7958. The Medical Records representative will ask you to fill out a verification form that can be either brought directly to the Medical Records Department or faxed into the office. Once verification is complete, a family member can obtain proxy access to your health record.

If a parent has proxy access to their child’s Patient Portal and medical record, how is the privacy of that child protected when he/she becomes an adolescent?

When the child turns 11, the parent or guardian will no longer have proxy access to the adolescent child’s health record and will not be granted access to the health record without the consent of the child. If the parent or guardian wishes to gain proxy access to the adolescent child’s health record, the parent or guardian must arrange a meeting with the Medical Records Department to do so. The adolescent child must provide authorization in order to grant the parent or guardian’s proxy access request.

What if I share an email address with someone else?

This is allowed but the user should know that any messages generated by the Portal to that email address will be seen by whoever has access to that email.

What are the security questions that I am required to create used for?

If you forget your login password and click the “Forgot Password?” link, the Portal will send you an email with a link to reset your password. It will ask you to answer the security questions you created at the time of log in as identity verification.

What type of commitment am I making when I agree to the Terms and Conditions?

By agreeing to the Terms and Conditions, you consent to use the Patient Portal for non-urgent medical Portal related communication with the hospital. The information you may read on the Portal should not be considered complete and you should consult your physician for any medical inquires. The Patient Portal is secure; however, if you download your Continuity of Care Document onto your computer, be aware that the document is no longer deemed secure by VPH. You can review the Terms & Conditions at any time by logging on to your Portal and selecting the link at the bottom of your Portal webpage.

If I have questions about the portal, who should I contact?

Medical Records Department
Health Information Management, First Floor
Valley Presbyterian Hospital
15107 Vanowen Street
Van Nuys, CA 91405

Hours of operation: 9:00-12:00 and 1:00-4:00, Monday through Friday

Patient Portal Hotline: (818) 902-7958
Patient Portal Email: patient.portal@valleypres.org