About Your Hospital Stay

At Valley Presbyterian Hospital, we understand each patient's needs are different. That's why our physicians and hospital staff are committed to providing high quality individual care, while making sure your stay is as comfortable as possible. If you have questions and/or need attention, please ask. We're here to serve you.

Calling Your Nurse

A call button is located at your bedside. When you press the button, the nursing station is alerted that you need assistance, and a light flashes above your door. Someone will respond immediately, and a nurse will be in your room within 15 minutes. If you encounter any problems using the call light button, please alert your nurse.

Cleanliness of Your Room

A member of our Environmental Services department will clean your room daily. If there is a concern with the cleanliness of your room, please let our staff know.

During the Night

Please use the call light to alert the nurse if you need to get out of bed for any reason. Strange surroundings and some medications may create a hazard if you get up without assistance.

Family Stays

Valley Presbyterian Hospital is committed to patient and family focused care. With nurse approval, one adult family member per patient is permitted to stay the night when indicated to promote care and healing. Please speak with your nurse to make arrangements. If you are in our Little Treasures Maternity unit, our family birthing suites offer the comforts of home, including a sleeper chair so your spouse or family member can stay with you.

Hospital Beds

Since hospital beds are electrically operated, a staff member will show you how to work your bed. Bedside rails are for your protection. They may be raised at night or during the day if you're resting, recovering from surgery or taking certain medications. If you have any questions regarding your bed, please contact your nurse for assistance.

Leaving the Unit

Patients may not leave the unit unless escorted for diagnostic testing or procedures.

Mail and Flowers

Mail and packages will be delivered to you by a hospital volunteer. Flowers are delivered to your room by volunteers or by the florist. Please note that flowers are prohibited in the Intensive Care Unit rooms. Any mail received after your discharge will be forwarded to your home address. Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the Gift Shop.

Room Assignment

Your room assignment at Valley Presbyterian Hospital is based upon your admitting diagnosis and bed availability. You may be moved to another room or nursing unit as your health needs change. Private (single-bed) and semi-private (two-bed) rooms are available. If you have any questions, please contact your nurse.

Room Temperature

All rooms in the hospital are centrally heated and air-conditioned. If your room temperature is not comfortable, please contact your nurse.

Safeguarding Your Valuables

If you have valuables, such as jewelry and cash, please give them to a relative or friend to take care of during your stay. Contact lenses, eyeglasses, hearing aids, and dentures should be stored in your bedside stand when not in use. Please don't place personal items on your bed or food tray as they may be damaged or lost. Valley Presbyterian Hospital cannot be responsible for replacement of personal belongings.

Telephone

Telephones are provided in all patient rooms. We are pleased to provide local calls at no charge. To place a local call, dial "81," wait for the dial tone, then dial the number. You may receive calls in your room from 7:00 AM to 10:00 PM. Family and friends can reach you by dialing 818-782-6600 and asking for your room number. The hospital operator will transfer the call directly to your room. Friends and family who call before 7:00 AM and after 10 PM will be transferred to the nurses' station so patients can rest.

To place a long distance call in Southern California, dial "81," wait for the dial tone, dial "0" plus the area code and the number. To place a long distance call outside Southern California, dial "82," wait for the dial tone and dial "00" before the area code and number. For long distance calls, you must use a credit card, call collect or charge the call to your home phone number.

Television

All patient rooms are equipped with a television. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime.

Visiting Hours

Family and friends may visit you at any time as appropriate to your care and privacy. At Valley Presbyterian Hospital, we support visiting 24/7 to provide healing and comfort.

To protect your health, we ask that loved ones do not visit if they are sick. Children under the age of 16 must be accompanied by an adult who is not the patient. Refer to unit-specific guidelines for additional details about visiiting hours and procedures.

Wireless Internet Service

Free wireless Internet service (Wi-Fi) is available within the hospital.